FAQs

We ask that all orders are placed through our website directly. If you have a question about our products or ordering process, feel free to reach out to us via live chat (using the button in the bottom right corner of your screen) or email us at support@omala.com.

We accept payment via credit or debit card (Visa, MasterCard and American Express), PayPal, Shop Pay, Apple Pay, and Google Pay. Omala.com uses Shopify Secured Checkout encryption to scramble credit card information so that customer transactions are safe and secure.

We can only accept a single method of payment per order at this time. If you’re using a gift card and have an outstanding balance, you may use a single credit or debit card in addition to the gift card to complete an order.

To apply your discount code, proceed to check out and enter the code in the "Discount Code" field above the subtotal.

Please note: Discount codes cannot be stacked with other promotions or events. Discount codes are only eligible during their promoted period and cannot be extended before or after. Only one discount code can be placed per order.

Unfortunately we are unable to apply discount codes to past purchases.

We are unable to add discount codes or promotions to orders once payment has been processed and the order has been confirmed in our system. Discount codes are only eligible during their promotion period and cannot be extended before or after.

Once your order has been completed, your product will be prepared and shipped from our warehouse within 24 hours (Monday through Friday). To fulfill your order as quickly as possible, no changes can be made once an order has been placed. Please place a new order on the website for any additional items, and for further assistance please contact our support team (by using the SUPPORT button in the bottom right corner of your screen).

Once your order has been submitted successfully, no changes can be made to that order. Please contact our support team immediately (by using the button in the bottom right corner of your screen) to cancel the order. Otherwise, we’d be happy to start a return for you.

You may change your shipping address after you place an order by contacting our support team (using the button in the bottom right corner of your screen), though we can’t guarantee any changes to placed orders. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

If we have received your order, an order confirmation will be sent to your email address. An order confirmation may take a few hours due to the payment authorization process, especially with international orders.

If you do not receive an order confirmation email from us, please check your spam/junk folder. You can also reach out to our support team (by using the button in the bottom right corner of your screen) or via email: support@omala.com.

You will receive a separate shipping confirmation when your order is shipped from our warehouse. This information will also appear under your "My Account" page if you have an omala.com customer account. 

If you have placed your order on Friday afternoon or during the weekend, please note that your order will not be shipped out until the following business day.

If you have an omala.com customer account, you can log in and view order status and tracking on the "My Account" page, under "Order History".

If you do not have an omala.com account, please look for the order confirmation email you received after placing your order to check its status. It typically takes 1-3 business days for an order to ship.

If you need further assistance, please reach out to our support team (by using the button in the bottom right corner of your screen) or email us at support@omala.com.

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend contacting our support team (using the button in the bottom right corner of your screen) for immediate assistance or email us at support@omala.com.

If we are unable to cancel your order, we can always walk you through our easy returns process. Once you receive your order you will be able to process a return. If your return complies with our Return Policy guidelines we will be able to process your return within 7 business days.

We offer pre-ordering so you can pre-purchase items before they become available for immediate delivery. It works almost like any online order: we collect payment information to process your pre-order, and it will then be shipped to you as soon as it is available in the posted delivery window.

Omala uses different couriers based on your location for all orders shipping internationally and within the contiguous United States (excluding some addresses in Alaska, Hawaii, Guam, off-shore U.S. territories such as Puerto Rico, APO, and FPO addresses). Please note that we are unfortunately not able to ship to any P.O. box addresses at this time. Once your order ships, we will email you a tracking number that will provide details on when your order is expected to arrive.

If you have an omala.com customer account, you can log in and view your order status and tracking information on the "My Account" page under "Order History", and by clicking on the individual order number on the left.

Shipping is automatically calculated at checkout. We offer free shipping within the contiguous US on orders over $150 before tax, and after any promotions or discounts have been applied. Please note that some state and country restrictions may apply. If you have any questions or technical difficulties at checkout please contact our support team (by using the button in the bottom right corner of your screen) for assistance.

In the event that your shipping address is on an island, an international location, or outside of the contiguous U.S., then it is likely additional shipping costs have been applied because we are unable to offer free shipping to these destinations. We currently only offer free shipping for order above USD $150 to the contiguous United States.

Are you using a coupon code? Then it is likely that your order total dropped below the required amount after you applied the discount. Free shipping is only available for orders over USD $150 within the contiguous US - after discounts are applied and before tax is added.

It takes approximately 1-2 business days for our team to prepare your products for shipping. This excludes weekends and major U.S. holidays.

At this time we are only offering standard shipping and are not offering expedited services. Please contact us with any questions or requirements in regards to shipping your order prior to placing it.

Carriers are likely processing and delivering a higher than normal volume of orders. This may be the case especially during and around certain Holidays and sale events. Please reach out to our support team (using the button in the bottom right corner of your screen) or by emailing us at support@omala.com for further information.

Yes, we do! If your country is not listed on this page, then unfortunately, we don’t ship to you quite yet. We would love to hear from you if you would like to order products in your country. Please reach out to us at support@omala.com so that we can expand our international operations.

For applicable countries, duties and taxes will be automatically calculated and displayed during checkout. Gift orders may be assessed duty depending on the country. Please contact your customs office for information on duties, taxes and restricted items.

Packages are sometimes redirected back to our warehouse; this can occur due to the following reasons:

• Incorrect address
• Failed delivery attempts
• Refused by recipient
• Unpaid customs charges
• Illegible address
• Damaged in transit
• Computer error

If we receive the package back at our warehouse, we will contact you to find a suitable solution.

If you see that your package has been redirected via your tracking number, then please reach out to our customer support team (using the button in the bottom right corner of your screen) or email us at support@omala.com so that we can assist you and send a replacement asap.

Our aim is to fulfill and ship your order as soon as possible. Once your order has been shipped, you will receive a shipping confirmation email with your order’s tracking number. 

If UPS/FedEx tracking is showing that your package was delivered but you haven't received the package, or if the tracking status is showing as pending and has not changed in a few days, please reach out to our support team (using the button in the bottom right corner of your screen) or email us at support@omala.com.  We will contact UPS/FedEx to open an investigation regarding your missing or delayed package. On the rare occasion that the package is deemed lost, we will send a replacement.

Omala is not responsible for lost, stolen, or misdelivered packages. To ensure the safety of large or expedited orders, we require a signature upon delivery for all orders over $500.

First, please ensure that the package was not damaged during transit or tampered with. Second, double check that you have unpacked all product(s) from the package. If the item(s) is not found, make sure to have your order number and product name available prior to reaching out to our support team.  For either of these issues, please contact us directly (using the button in the bottom right corner of your screen) or email us at support@omala.com so that we may investigate with the carrier and correct the issue as quickly as possible.

Sorry to hear that! Please contact our support team by using the button in the bottom right corner of your screen or email us at support@omala.com so we can assist you.

Unfortunately, we are not currently set up to process exchanges. We kindly ask you to return your order within 30 days, and we will refund you for your original purchase, as quickly as possible, so that you can place a new order at your own convenience.

We will gladly accept unwashed and unused merchandise with original packaging for a full refund within 30 days of purchase. Please note that all sale items purchased are final sale and are not eligible for returns or refunds.

Purchases made anywhere other than omala.com are not eligible for our return policy, please reach out to the retailer where the purchase was made for assistance.

All Omala products are subject to inspection upon return, and the package may be shipped back to you if the return guidelines mentioned below are not followed. Please note that the shipping cost on the outbound shipment is not refundable. To see our full return policy, click here. If you have any questions, please feel free to reach out to our support team (using the button in the bottom right corner of your screen) or email us at support@omala.com. 

To initiate a return, please log in to your Omala customer portal or message our support team (using the button in the bottom right corner of your screen). We will process your return and share a printable label for you to drop off at a convenient courier location. Once received, we’ll issue a full refund for all the items we’ve received, after confirming all products meet our return guidelines. We will email you a refund notification once this has been processed. Once processed, please allow between 2-4 business days for the refund to reflect onto your original form of payment. If you have an order shipping internationally, please email us at support@omala.com.

Free returns are only possible in the continental U.S., provided that the product(s) meet(s) our return guidelines. Omala does not offer prepaid return labels for returns from Alaska, Hawaii, APO & DPO addresses, and offshore U.S. territories such as Puerto Rico. Please note that the shipping cost on the outbound shipment is not refundable. Purchases made anywhere other than Omala.com are not eligible for our return policy. If you have any questions, please contact our support team using the button in the bottom right corner of your screen or email us at support@omala.com.

Please contact our support team using the button in the bottom right corner of your screen or by email atsupport@omala.comso that we can email you a new label.

Omala does not offer prepaid return shipping labels for international orders. If you wish to return your order, please note that all shipping charges need to be covered by the customer. Kindly contact our support team by emailing us at support@omala.com for further details.

Please keep in mind that the customer will be fully responsible for checking that all applicable duties and taxes would be charged to them directly if any should arise. If Omala is requested to pay for additional taxes upon arrival of your returned merchandise, we will refuse the parcel and it will be returned to the sender.

You may return gifted items purchased online for store credit. The product(s) must meet our return policy guidelines, including that the product(s) must be unwashed and unused with the original tag(s) attached and enclosed within the original box(s). Please reach out to our support team by using the button in the bottom right corner of your screen or email us at support@omala.com with the order number of the original purchase if you’d like to initiate a return.

For orders within the U.S., the tracking information will be listed on the return label shared by our customer service team once the return has been initiated. For international orders, we recommend using a carrier that will provide you with a tracking number. Upon checking the receipt date of the package, please allow 2-4 business days for processing of your return.

Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

We are sorry to hear something has gone wrong with one of your Omala products. If you received a damaged item or you have a question about the quality of an item you received, please reach out to our support team (by using the button in the bottom right corner of your screen) or email us at support@omala.com and include your order number, when the product was purchased, a brief description of the issue, and any photos of the issue you are experiencing. Please allow 48 hours for a response on weekends and holidays.

If you purchased your mat through Omala.com and are within the 30-day return window, please reach out to our support team using the button in the bottom right corner of your screen or email us at support@omala.com.  You can absolutely return your mat, even if it has been used.

Omala does not offer price matching at this time. We do offer a one-time price adjustment if an item is marked down within 7 days of your order date. To request a price adjustment within 7 days of placing your order, email us at support@omala.com. If your purchase is eligible for a price adjustment, we refund the difference to your original form of payment. Please note that final sale items are not eligible for a price adjustment.

Our Aurora yoga mats are made of non-toxic PVC (6P free) and are latex-free.

Please refer to the product page for additional information.

We just recently launched Omala and are in the process of creating a list of yoga studios, institutions, and activations for our customers. Stay on our email list for the latest updates and video blog posts with short classes using our products. 

Click on the product that you are looking for, then scroll down to the “Features” section to find out more on how to use it. You can also find instructional videos on the Resources page. If you are still unsure or have any questions, please feel free to reach to our support team (using the button in the bottom right corner of your screen) or email us at support@omala.com.

For more information on how to care for and clean your products, please click on the product, then scroll down to the "Details” section.

We only offer digital gift cards. They are only valid if purchased directly from omala.com. We do not honor or re-issue gift cards that have been purchased from third-party sources.

Please note that gift cards are non-refundable. 

Gift cards purchased on omala.com can only be redeemed on omala.com, not on Amazon or other third party retail sites. Additionally, you can not use Amazon gift cards on omala.com. 

Treat gift cards like cash; Omala is not responsible for lost or stolen gift cards.

Our gift cards have no expiration date and no service fees.

Gift cards cannot be redeemed for cash or cash equivalent, except as required by law.

Gift cards cannot be used as payment on an account or to purchase other gift cards.

Gift card purchases are final sale and non-refundable.

Promotional offers and discounts cannot be applied to the purchase of gift cards, and purchases of gift cards cannot be used to satisfy promotional thresholds.

When you purchase a gift card from us, it will be emailed to the email address used at checkout. You can then print it out, or forward it to the giftee's email address.

Every gift card includes a unique code that can be applied at checkout. This code can be found in the email confirmation you received when the gift card was emailed to you.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

If you would like to know the balance left on your Omala gift card, please reach out to our support team (using the button in the bottom right corner of your screen) or by email at support@omala.com. Please have your order details ready.

You can use your gift card on our entire range of products, except for purchasing other gift cards.

Yes, you can return products purchased with a gift card. The refund will be issued back to the original gift card used.

Omala offers a 20% discount (not stackable with other discounts) for orders with a minimum of 50 units, including but not limited to:

• Corporate gifting
• Office and school fitness facilities
• Events
• Yoga retreats

For any additional inquiries, please contact us directly (by using the button in the bottom right corner of your screen) or by email at support@omala.com for assistance.

If you are interested in our studio and wholesale program, please fill out an application form, and a member of our team will get back to you with more information.

If you are interested in our Teacher's program, please fill out an application form, and a member of our team will get back to you with more information.

For more information on our ambassador program, please fill out an application form, and a member of our team will follow up with more information on eligibility.