Orders can be returned within 30 days of purchase. We will gladly accept unwashed, unaltered or unused merchandise with original tags attached for a full refund within this time frame. Please allow 2-4 business days to process the return once it’s received. You will be notified via email once the refund has been issued.
Omala is not responsible for any lost returns. If you are not using our prepaid return label, we recommend a shipping method with a proof of delivery or tracking number.
Purchases made anywhere other than omala.com are not eligible for our return policy, please reach out to the retailer where the purchase was made for assistance.
Domestic U.S. orders can be returned within 30 days of purchase. Free returns are only possible in the continental U.S., provided that the products meet our return guidelines. Omala does not offer prepaid return labels for returns from Alaska, Hawaii, APO & DPO addresses, and offshore U.S. territories such as Puerto Rico. Please note that the shipping cost on the outbound shipment is not refundable.
To initiate a return, please login to your Omala account or message us via live chat or email at firstname.lastname@example.org. We will process your return and share a printable label for you to drop off at a convenient courier location. Once received, we’ll issue a full refund for all the items we’ve received, after confirming all products meet our return guidelines. We will email you a refund notification once this has been processed. Once processed, please allow between 2-4 business days for the refund to reflect onto your original form of payment.
We currently do not generate return labels for international shipments— customers will be responsible for all return shipment costs.
To guarantee that your return is processed smoothly, please ensure that you’re returning unused and unwashed products with their original tags attached and enclosed in the original box. Please do not combine multiple returns into one package and do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days in our internal processing procedure. If you require further assistance, please contact our Customer Care team at email@example.com.
PROCESSING & REFUNDS
All Omala products are subject to inspection upon return, and the package may be shipped back to you if the return guidelines mentioned below are not followed. Please note that the shipping cost on the outbound shipment is not refundable.
We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receiving your return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
EXCHANGES & PRICE MATCHING
We do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.
Please note that all sale items purchased are final sale and are not eligible for return or refund.
FREQUENTLY ASKED QUESTIONS