Returns & Exchanges

Orders can be returned within 30 days of purchase. We will gladly accept unwashed, unaltered or unused merchandise with original tags attached for a full refund within this time frame. Please allow 2-4 business days to process the return once it’s received. You will be notified via email once the refund has been issued.

Omala is not responsible for any lost returns. If you are not using our prepaid return label, we recommend a shipping method with a proof of delivery or tracking number.

Purchases made anywhere other than omala.com are not eligible for our return policy, please reach out to the retailer where the purchase was made for assistance.

DOMESTIC RETURNS

Domestic U.S. orders can be returned within 30 days of purchase. Free returns are only possible in the continental U.S., provided that the products meet our return guidelines.  Omala does not offer prepaid return labels for returns from Alaska, Hawaii, APO & DPO addresses, and offshore U.S. territories such as Puerto Rico. Please note that the shipping cost on the outbound shipment is not refundable.

To initiate a return, please login to your Omala account or message us via live chat or email at support@omala.com. We will process your return and share a printable label for you to drop off at a convenient courier location. Once received, we’ll issue a full refund for all the items we’ve received, after confirming all products meet our return guidelines. We will email you a refund notification once this has been processed. Once processed, please allow between 2-4 business days for the refund to reflect onto your original form of payment.

INTERNATIONAL RETURNS

We currently do not generate return labels for international shipments— customers will be responsible for all return shipment costs.

RETURN GUIDELINES

To guarantee that your return is processed smoothly, please ensure that you’re returning unused and unwashed products with their original tags attached and enclosed in the original box. Please do not combine multiple returns into one package and do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days in our internal processing procedure. If you require further assistance, please contact our Customer Care team at .

PROCESSING & REFUNDS

All Omala products are subject to inspection upon return, and the package may be shipped back to you if the return guidelines mentioned below are not followed. Please note that the shipping cost on the outbound shipment is not refundable.

We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receiving your return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. 

EXCHANGES & PRICE MATCHING

We do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.

SALE ITEMS

Please note that all sale items purchased are final sale and are not eligible for return or refund.

FREQUENTLY ASKED QUESTIONS

Please see our frequently asked questions below. If you still have a question, please feel free to reach out to Customer Care via live chat or email at support@omala.com.

To initiate a return, please login to your omala customer portal or message us via live chat (using the button in the bottom right corner of your screen). We will process your return and share a printable label for you to drop off at a convenient courier location. Once received, we’ll issue a full refund for all the items we’ve received, after confirming all products meet our return guidelines. We will email you a refund notification once this has been processed. Once processed, please allow between 2-4 business days for the refund to reflect onto your original form of payment. If you have an order shipping internationally, please message us via live chat  or email us at support@omala.com.

Free returns are only possible in the continental U.S., provided that the products meet our return guidelines. Omala does not offer prepaid return labels for returns from Alaska, Hawaii, APO & DPO addresses, and offshore U.S. territories such as Puerto Rico. Please note that the shipping cost on the outbound shipment is not refundable. Purchases made anywhere other than Omala.com are not eligible for our return policy. If you have any questions, please contact Customer Care via live chat (using the button in the bottom right corner of your screen) or email us at support@omala.com.

Contact our customer service by message via live chat (using the button in the bottom right corner of your screen) or by email at support@omala.com so that we can email you a new one.

Omala does not offer prepaid return shipping labels for international orders. If you wish to return your order, please ship it using your own carrier to the following address:

7/F Ever Gain Centre, 43-57 Wang Wo Tsai Street, Tsuen Wan, NT

Please keep in mind that the customer will be fully responsible for checking that all applicable duties and taxes would be charged to them directly if any should arise. If Omala is requested to pay for additional taxes upon arrival of your returned merchandise, we will refuse the parcel and it will be returned to the sender.

You may return gifted items purchased online for store credit. The products must meet our return policy guidelines, including that they must be unwashed and unused with the original tags attached. Please reach out to Customer Care via live chat (using the button in the bottom right corner of your screen) or email us at support@omala.com with the order number of the original purchase if you’d like to initiate a return.

For orders within the U.S., the tracking information will be listed on the return label shared by our customer service team once the return has been initiated. For international orders, we recommend using a carrier that will provide you a tracking number. Upon checking the receipt date of the package, please allow 2-4 business days for processing of the return.

Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

We are sorry to hear something has gone wrong with one of your Omala products. If you received a damaged item or you have a question about the quality of an item you received, please reach out to Customer Care via live chat (using the button in the bottom right corner of your screen) or email us at support@omala.com and include your order number, when the product was purchased, a brief description of the issue, and any photos of the issue you are experiencing. Please allow 48 hours for a response on weekends and holidays.

If you purchased your mat through Omala.com and are within the 30-day return window, please reach out to Customer Care via live chat (using the button in the bottom right corner of your screen) or email us at support@omala.com. You can absolutely return your mat, even if it has been used.

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