Shipping

Omala uses different couriers based on your location for all orders shipping internationally and within the contiguous United States (excluding some addresses in Alaska, Hawaii, Guam, off-shore U.S. territories such as Puerto Rico, APO, and FPO addresses).  Orders to P.O. Boxes are shipped via standard ground shipping method only. Once your order ships, we will email you a tracking number that will provide details on when it is expected to arrive.

If you have an omala.com customer account, you can log in and view your order status and tracking information on the My Account page under Order History, and by clicking on the individual order number on the left.

Shipping is automatically calculated at checkout. We offer free shipping on U.S. orders over $150 USD before tax, and after any promotions or discounts have been applied. Please note that some state restrictions may apply. If you have any questions or technical difficulties at checkout please contact our live chat (using the button in the bottom right corner of your screen) for immediate assistance.

In the event that your shipping address is on an island, an international location, or outside of the contiguous U.S., then it is likely additional shipping costs have been applied because we are unable to offer free shipping to these destinations. We currently only offer free shipping to the contiguous United States.

Are you using a coupon code? Then it is likely that your order total dropped below $150 USD after you applied the discount. Free shipping is only available for U.S. orders over $150 USD after discounts are applied and before tax is added.

It takes approximately 1-2 business days for our team to prepare your products for shipping. This excludes weekends and major U.S. holidays.

At this time we are only offering standard shipping and are not offering expedited services.

Carriers are processing and delivering a higher than normal volume of orders while implementing measures in order to keep their team and communities safe, due to recent global events. At Omala we continually track orders and while we may face unusual delays, our goal is to get your order shipped as quickly as possible.

Yes, we do! If your country is not listed in the checkout, then unfortunately, we don’t ship to you quite yet. We would love to hear from you if you would like to order products in your country. Please reach to us at support@omala.com so that we can expand our international operations.

For applicable countries, duties and taxes will be automatically calculated and displayed during checkout. Gift orders may be assessed duty depending on the country. Please contact your customs office for information on duties, taxes and restricted items.

Packages are sometimes redirected back to our warehouse; this can occur due to the following reasons:

∙ Incorrect address

∙ Failed delivery attempts

∙ Refused by recipient

∙ Unpaid customs charges

∙ Illegible address

∙ Damaged in transit

∙ Computer error

If we receive the package back at our warehouse, we will contact you to find a suitable solution.

If you see that your package has been redirected via your tracking number, then please reach out via live chat or email us at support@omala.com so that we can assist you and send a replacement. 

Our aim is to fulfill and ship your order as soon as possible. Once your order has been shipped, you will receive a shipping confirmation email with your order’s tracking number. 

If UPS/FedEx tracking is showing that your package was delivered but you haven't received the package, or if the tracking status is showing as pending and has not changed in a few days, please reach out to Customer Care via live chat or email us at support@omala.com.  We will contact UPS/FedEx to open an investigation regarding your missed or delayed package. On the rare occasion that the package is deemed lost, we will send a replacement.

Omala is not responsible for lost, stolen, or misdelivered packages. To ensure the safety of large or expedited orders, we require a signature upon delivery for all orders over $500.

First, please ensure that the package was not damaged during transit or tampered with. Second, double check that you have unpacked all product(s) from the package. If the item(s) is not found, make sure to have your order number and product name available prior to reaching out to our Customer Care.  For either of these issues, please contact Customer Care via live chat or support@omala.com so that we may investigate with the carrier and correct the issue as quickly as possible.

Please contact Customer Care via live chat or email us at support@omala.com so we can assist you.